5 Year Warranty Policy at Surya IR Heating Systems
Surya IR Heating Systems prides itself on the quality of the products available, most of them averaging a 100,000 hour lifespan. This lifespan is compounded with a 5 year warranty provided by Mirrorstone Heating, to protect your heating panels.
This warranty is active from the moment you place your order.
Products within our range that suffer any failure and that are still within their warranty, will need to be returned to us for inspection and testing. After said inspection, we will either repair or replace the item depending on:
- The total usage of the item up to the point of return;
- The condition of the heater upon arrival into our place of business.
If the returned goods are damaged in return postage, Surya IR Heating Systems are not liable to replace the items as it is the responsibility of the customer to ensure the panel gets back to us in an acceptable condition.
To avoid any problems like this, we recommend e-mailing images to us before sending the items back if your panel is damaged.
The warranty for these products covers you against any failures when the panel heaters are being used in the way they're intended. Any misuse or modifications of the heaters will void the warranty and any failures will not be replaced or repaired.