Privacy Policy at Surya IR Heating Systems

The privacy policy below explains what information Surya IR Heating Systems collects from you when using the website and how it is protected. The protection of your privacy is something that Surya IR Heating Systems is 100% committed to. You can be assured that any information that we ask you to provide that can identify you when using this website will only ever be used in accordance with this privacy statement. If this page is updated, it is deemed as a change of the policy so we recommend that you check this page sporadically to ensure you are happy with any changes.

Information That We Collect

We may collect certain information from you, including but not limited to the following:

  • Name;
  • Contact Information including telephone number & e-mail address;
  • Relevant information for upcoming offers and/or customer surveys;
  • Demographic information relevant to you such as personal interests, preferences and postcode.

For a full, comprehensive list of the cookies we collect, please refer to our List of cookies below.

How We Use The Information That Is Gathered

The reason this information is gathered is to help us understand what you want and tailor the service we provide to you. We also use it for other reasons that are depicted below:

  • Used in our internal records;
  • Help improve the products and service that we provide;
  • Any promotional e-mails about new products, special offers or other information we believe you may find useful or interesting can be sent to the e-mail address provided by you.
  • We may also contact you with the contact information provided by you to conduct market research. Whether this is by telephone, e-mail, post or fax. The information that you give may be used to customise the website to your interests.

Securing Your Information

We are as dedicated to the protection of your data as we are to providing the best service possible. To restrict any unauthorised access from third parties we have set up relevant electronic, physical and managerial procedures to protect any and all information that has been gathered online.

Links To External Websites

Product descriptions, blog posts and other texts or images on our site may contain links to web pages not on as they provide a point of interest. If you do navigate away from our site through one of these links you should be aware that we have no control over that website.

As the content on these websites are out of our control, we cannot be held responsible for any violation of your privacy due to information you may have given to such websites as they are not governed by this privacy statement. If you do navigate away from this website to another, please exercise caution and refer to the privacy statement on the website in question.

Finance with Klarna

In order to offer you Klarna's payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.

Restricting The Use Of Any Personal Information

You have the option of restricting how your personal information is used and/or collected in one of the following ways:

  • When a request is made for you to fill out a form on the website e.g. checkout, look for a check box that can restrict the use of your information. This means it won't be used in any marketing and advertising purposes;
  • In the past, if you have opted to allow for your information to be used in aforementioned marketing purpose and you have since changed your mind, you can always opt out by sending an e-mail to

Unless granted by your permission or we are required to by law, Surya IR Heating Systems will never sell, distribute or lease any personal information to third parties. We may use relevant pieces of your personal information to contact you about any information regarding relevant third parties which we believe you may find interesting, if you wish for this to happen.

At any given time you can request the details of the personal information about you, held by us under the regulations of the Data Protection Act 1998 for a small fee. If you would like a copy of the information held then please write to Surya Heating, 86 Scudamore Road, Leicester, LE3 1UQ.

If you have issues with the information that is being held as it may either be incorrect or incomplete then please write to the above address or e-mail us at your earliest convenience.

What Are Cookies And How They Are Used

Cookies is a term that you may have heard a lot on the web recently. A cookie is a small file that asks for permission to be placed onto your computer's hard drive. After agreeing to this, the file is added and the cookie helps analyse all web traffic from that machine and/or lets you know when you have visited a particular site.

These cookies mean web applications can tailor what they display to you as an individual. This means that said applications can operate to your needs, likes and dislikes thanks to the information gathered from your preferences.

We use cookies that help identify which pages are in use, known as traffic log cookie. This means we can look at and analyse data about the traffic on our webpage, tailoring pages to the needs of you, the customer. The data gathered is only used for statistical analysis purposes and after that it is then deleted from our system.

This means that, all in all, cookies help us give you a better end product and more pleasant experience on our website. Cookies do not grant us access into your computer in anyway, meaning the information about you, that you provide is the only information we have. As a general rule of thumb, web browsers will automatically accept cookies, but this can be changed within the browser settings. Ultimately meaning you have the choice of whether to accept or decline use of cookies. Declining their use may prevent you from taking full advantage of the website however.

List Of Cookies We Collect

The table below lists the cookies we collect and what information they store.



The association with your shopping cart.


Stores the category info on the page, that allows to display pages more quickly.


The items that you have in the Compare Products list.


Your preferred currency


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the Customer Segment ID


A flag, which indicates whether caching is disabled or not.


You sesssion ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.